FAQs

Q: What makes VSV Studio jewelry special?

A: Each piece is handcrafted using the delicate shuttle lace technique, incorporating high-quality materials such as Japanese seed beads, Swarovski crystals, and mother-of-pearl clasps. Every item is designed to be timeless, elegant, and one-of-a-kind.

Q: Are the jewelry pieces hypoallergenic?

A: Yes. We use nickel-free and skin-friendly materials to ensure comfort, even for sensitive skin.

Q: Can I customize the size or color of a piece?

A: Yes! Most of our pieces are made to order and can be customized. Please leave a note at checkout or contact us directly with your request.

Q: How do I know what bracelet size to order?

A: Measure your wrist snugly and add:

• +1 cm for a close fit

• +1.5 cm for a slightly looser fit

If unsure, choose “Custom Size” and include your wrist measurement in the order note.

Q: Where do you ship from? Do you ship internationally?

A: All orders are shipped from Australia. Yes, we ship worldwide!

Q: How long does shipping take?

A: Orders are usually handmade within 3–5 business days. Delivery times vary by location:

• Domestic: 3–7 business days

• International: 7–20 business days

Q: How much is shipping?

A: Shipping is calculated at checkout based on your location. Free shipping may apply for qualifying orders—check our current promotions!

Q: Can I cancel or change my order?

A: You can cancel or make changes within 12 hours of placing your order. After that, production may have started and we can’t guarantee changes.

Q: Do you accept returns or exchanges?

A: Since each piece is handmade to order, we do not accept returns or exchanges. However, if there’s an issue with your order, please contact us—we’re happy to help!

Q: How do I care for my shuttle lace jewelry?

A:

• Avoid contact with water, perfumes, and chemicals

• Store in a soft pouch or box

• Remove before physical activities

With proper care, your jewelry will stay beautiful for years.

Q: How can I contact you?

A: Feel free to message us through our Contact Us page or email us at info@vsvstudio.shop. We usually respond within 24 hours.